5 common problems with Google Home and how to fix them

The Google Home, Google’s version of the smart speaker, brings cool features to your household. It can help you make the perfect dinner, answer your stupid questions and be your translator.


But despite its commendable features, it has a host of flaws that you are likely to encounter when using it. Here are some of the most common Google Home problems and how to fix them.


1. Cannot connect to the network

The primary requirement of Google Home is an internet connection. Without it, you can’t get your hands on your Google Assistant and all the smart features it brings. Unfortunately, there will be times when your speaker will respond and randomly disconnect from your home network.

To fix this problem, you first need to troubleshoot the source of the problem: your home network. Check if your ISP is down and if not, reboot your router and move it closer to your speaker. You can also try disconnecting your other devices from the home network in case there is a bandwidth issue.

If your speaker still can’t connect to your network, try restarting it. You can disconnect and reconnect it or restart it from the Google Home app on your android or iOS device. Here’s how to do that:

  1. Launch your Google Home app.
  2. Tap your speaker on the home screen.
  3. Select the gear icon in the top right corner.
  4. Tap the three vertical dots in the top right corner of the screen.
  5. To elect Restart.

2. Music freezes

There’s nothing more annoying than your Google Home speaker dying just when you’re busy jamming to your favorite songs. If your music crashes out of nowhere, here are a few solutions you can try:

  • Restart your device. This is usually the go-to solution for almost all electronic gadgets, and usually solves the problem.
  • If you’re playing music from a linked music service like Spotify, make sure your speaker is connected to the internet. To test it out, say any command such as “Hey Google, how are you?” and see if it responds without any problems. If not, reconnect your device to the home network.
  • Reconnect your streaming service in the Google Home app or switch to a different default service altogether. Sometimes it can be a problem with third party services.
  • If you’re playing music from your phone, make sure you’re still connected to the speaker. You may have accidentally disconnected the Bluetooth connection or the casting service.
  • Check your speaker volume. Certain settings, such as night mode, can lower the speaker volume at certain times, making it seem like the music has stopped.
  • Count the songs on the album you played. Your speaker has probably reached the end of it, so it has stopped playing.

3. Responsiveness Issues

Isn’t it frustrating when no matter how many Google Home commands you say, your smart speaker doesn’t respond at all? There are several reasons why this happens and here are some of the troubleshooting techniques you can do:

  • Make sure your device is connected to your home network. If you say the wake words and see that the indicator lights are on instead of steady, it usually means your device can’t reach the internet.
  • Make sure your speaker’s microphone is turned on. If four red/orange indicator lights are displayed, your microphone is disabled. You simply turn on the switch on the side of your speaker.
  • Speak louder. Sometimes your device cannot hear you because of too much ambient noise. If you can’t help the sound in the room your speaker is in, move it to a quieter place and see if it makes a difference.
  • Increase the speaker volume. If you see the indicator lights flashing, it’s probably responding to your command, but you can’t just hear it. To increase the volume on your speaker, tap the right side repeatedly until it reaches the desired volume.
  • If the above solutions do not resolve the issue, restart your device.

You may also run into issues with the opposite situation, where Google Home randomly responds even without you saying the wake words. This usually happens when it hears a variation of “OK Google” or “Hey Google” in the background. See if you’re playing something that might start it up, like a TV show or a YouTube video that mentions the wake words.

Random reactions can also be due to a very sensitive device. Adjust the ‘Hey Google’ sensitivity on your Google Home app to fix this.

4. Other Home Location

Google Home relies on your location data to give you accurate and useful results, especially when it comes to traffic, weather, and information about nearby locations. That’s why it’s important that your device has access to your correct address.

If it points you to a different location than where you are currently, just add the correct home address to your Google Home app.

  1. Open the app.
  2. Select Settings on the home page.
  3. Under ‘General’, tap Home information.
  4. Select home addressand tap edit.
  5. Fill in the correct information on the form. Then tap Next one.
  6. Check if the information is correct. Then tap Done.

5. Google Home app not working

If you’re a first-time Google Home owner, you probably don’t know what the Google Home app is for. This is where you will do most of the settings for your device, and it’s useful for personalizing your speaker later. If you can’t open the app, try the following:

  • Update your app. Updates are rolled out regularly and your phone may not have automatic update enabled. It’s a good idea to check if a new version has been released recently.
  • Uninstall and reinstall the app. This technique usually fixes app issues so it’s always worth a try.
  • Clear app cache. Go to your phone’s Settings app and find Google Home in the Applications section. Then look for the Clear cache button.
  • Restart your phone. It may not be a problem with the Google Home app itself and your phone just needs to restart.

Easily troubleshoot your Google Home

No device is perfect and you will inevitably run into problems with it sooner or later. Hopefully, now that you know the common problems with Google Home, you know exactly what to do the next time you experience it for yourself.

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