How to change your phone number in Outlook

Changing your phone number in Microsoft Outlook can be confusing, especially since there is no dedicated web page. The direct connection to your Microsoft account can make managing your profile rather inconvenient.

In this article, we’ll teach you how to easily change your phone number and manage your profile information.

Change your phone number in Outlook

The Outlook email service is directly connected to your Microsoft account. To edit your phone number in Outlook, edit it in your Microsoft account profiles. To do this, follow these steps:

  1. Open the Outlook website.
  2. Click on your profile icon in the top right corner of the screen to open Account Manager.
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  3. Choose My Profile from the drop-down menu.
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  4. Click on the Your details tab at the top.
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  5. On this new page, click Edit Account Information. Then log in to your account again.
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  6. Select the phone number you want to change and then click Delete. There is no direct way to edit a song. You have to take it out to change it.
  7. Click Add Phone Number.
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  8. Enter a new number you want for your account. Click next.
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  9. A code will be sent to your phone. Enter the verification code upon receipt.
  10. Your number will now be set up on your account.

Alternatively, you can also enter a new number without deleting the old one. You can then click Make Primary to confirm it as the primary number associated with your account.


Add and change email addresses

To add or change associated email addresses to your Outlook account, you can do the following:

  1. Proceed to the Contact Info tab by repeating the steps described above.
  2. Choose an email address associated with the account. It doesn’t matter if it’s the primary address or not. You will be redirected to your Microsoft Account Info page,
  3. To add an email, click Add Email.
  4. You will be redirected to an Add Alias ​​page. You can create an Outlook email or link an existing email to your Outlook account. Once you’ve chosen, click on Add Alias.
    add an alias
  5. To remove an email address, choose which address you want to remove and click Remove. You will be prompted to verify the deletion of the email address by clicking Delete again.

Unable to add new phone number

If you have tried to update your phone number and a “This alias cannot be added to your account. Choose another alias” error, Microsoft will not let you proceed. The reason you are seeing this error is because the phone number or email address you are trying to add is associated with a different account.

While you may never have linked the phone number to an account, the person who had your phone number for you might have.

Unfortunately, this is a common problem with Microsoft accounts and not an easy one to fix. Per Microsoft’s Policy you cannot reuse an alias. Therefore, even if the person who had your number before you deleted their account or deleted your phone number, it is still not available for use.

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If you are unable to add your phone number to your account, please contact Microsoft Support and try to get extra help.

Change profile information

You can edit your current profile information by going to your My Profile page. On this page you can add an image and manage your name, date of birth, region and display language. In addition to adding an image and changing your display language, you will need to enter your credentials to continue.

Please note that updating the information on this page will change this for the entire Microsoft account. It is important to remember this as it affects not only Outlook but also other Microsoft accounts associated with it such as Skype and Xbox Live.

Enable two-step verification.

A great way to both secure your account and make it easier for you to log in to change information is to set up two-step verification. Here’s how to do it:

  1. Open Outlook, click on your icon at the top right and choose My Account.
  2. Scroll down the page until you see the Update your security info box. Click here.
  3. Click More security options. It is the rightmost box.
  4. From the Two-Step Verification menu, choose Set Up Two-Step Verification.
  5. Enter your security information when prompted.
  6. Click next.
  7. Now you can choose how to set up how authentication is performed. You can choose an app, a phone number, or an email address. Choose an option and then click next or download the app.
  8. You will receive a verification code if you have chosen an email address or phone number.
  9. You will be directed to download the Microsoft Authenticator app if you choose an app.
change phone number in outlook

Frequently Asked Questions

Microsoft, while incredibly popular, isn’t always user-friendly. If you have any more questions, read on.

What is a Microsoft Account Alias?

An alias is another term for a phone number or email address that you can use to sign in to your Microsoft account. For example, if you need to sign in, you can enter your phone number, Outlook email, or another email address (Gmail, Hotmail, etc.).

How do I change my primary alias on my Microsoft account?

After adding a new phone number or email address, you can choose which number to make as Primary. All you have to do is go to your contact information page and select “Make primary” next to the alias you want to use.

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Keep an up-to-date profile

An up-to-date profile will undoubtedly help Outlook do its job better. Knowing how to change your phone number as well as your other information will help keep your profile up to date.

Have you ever changed your phone numbers in Outlook? Share your thoughts in the comments below.

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